FAQ

  • What services does Driven Digitally offer?

    Driven Digitally provides a comprehensive range of IT and digital solutions, including:

    Cyber Protect & Managed IT Services

    Google Workspace Solutions (Google Workspace, Chrome Enterprise, Google Cloud Platform, Google Meet Hardware, Chromebooks)

    Smart Workspaces Technology

    Communication Solutions (cloud phone systems)

    IT Hardware Procurement (Authorised Resellers with Asus, HP, Lenovo, Dell, Apple, Microsoft, Google, etc.)

    Virtual Reality solutions

    Classroom Solutions (VR, STEM, Audio Visual, Cloud & ICT for schools)

    Business Solutions (Meeting Rooms, Board rooms, Remote Working Solutions)

  • What is Driven Digitally's process for working with clients?

    IOur process involves six essential steps to ensure tailored and effective solutions:

    Listen: We engage in conversations to understand your specific challenges and goals.

    Design: We collaboratively design a roadmap outlining ideal technologies and strategies.

    Evaluate: We assess proposed designs and technologies to ensure alignment with your objectives.

    Propose: We present a comprehensive proposal with timelines, costs, and expected outcomes.

    Demonstrate: We showcase how our solutions operate in real-world applications.

    Implement: We execute the designed solutions, providing support for a smooth transition and post-implementation monitoring.

  • What types of clients does Driven Digitally serve?

    Driven Digitally proudly serves both schools and businesses across the Blue Mountains and beyond, delivering tailored IT solutions designed to meet the unique needs of each client. Whether modernising educational environments with smart, secure technologies or streamlining business operations through integrated IT support, our focus is on creating efficient, future-ready workspaces.

    As a social enterprise, we’re committed to making a positive impact beyond technology. A portion of our profits supports a range of social causes, reflecting our dedication to community wellbeing alongside digital innovation. At Driven Digitally, it’s not just about tech—it’s about driving change with purpose and heart.

  • . What does Driven Digitally provide in Managed IT Services?

    Driven Digitally offers various tiers of Managed IT Services to protect and support your operations:

    Ignite: Provides remote IT monitoring, patch management, and alert management with Endpoint Detection and Response (EDR).

    Ignite Cloud: Includes managed cloud backup and tenant management for Microsoft 365/Google Workspace.

    Accelerate XDR: Offers proactive monitoring, advanced patch management, data loss prevention, XDR cyber protection, and email security.

    Hypersonic MDR: A fully managed IT service that includes VIP response, managed detection and response, data loss prevention, onsite and remote support, 24/7 monitoring, patch management, and asset management.